LUMA Gelato
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LUMA Gelato
Home
LUMA Rewards
Our Process
Who is LUMA
  • About
  • LUMA Diaries
Flavours and Toppings
Events
Gift Cards
Join LUMA
  • Careers
  • Gallery
  • Catering
Locations
FAQs
Contact Us
More
  • Home
  • LUMA Rewards
  • Our Process
  • Who is LUMA
    • About
    • LUMA Diaries
  • Flavours and Toppings
  • Events
  • Gift Cards
  • Join LUMA
    • Careers
    • Gallery
    • Catering
  • Locations
  • FAQs
  • Contact Us
  • Home
  • LUMA Rewards
  • Our Process
  • Who is LUMA
    • About
    • LUMA Diaries
  • Flavours and Toppings
  • Events
  • Gift Cards
  • Join LUMA
    • Careers
    • Gallery
    • Catering
  • Locations
  • FAQs
  • Contact Us

Before You Build Your Cup—Allergy Disclaimer

A little guidance, so you can enjoy the experience with confidence.

At LUMA, we care deeply about quality, transparency and making every visit feel considered.

Because LUMA is a self-serve experience with shared equipment and a shared toppings bar, it's important that we're clear about how allergens may be present throughout our store.

If you have an allergy, intolerance or dietary requirement, please take a moment to read the information below and speak with our team before serving.

What You Should Know

Prepared with care.

We handles common allergens, including:

• Milk
• Nuts
• Peanuts
• Gluten
• Wheat
• Soy
• Eggs
• Coconut
• Sesame seeds
• Sulphites/sulfites
• Other common food allergens


While we take care with food handling and preparation, cross-contact may occur, particularly due to our self-serve format, shared equipment, shared preparation areas and shared toppings bar.


Because of this, we cannot guarantee that any product is completely free from allergens or traces of allergens.

A Note on Dietary Preferences

Ingredient-friendly doesn't always mean allergen-free.

Some products may be described as vegan, dairy-free or gluten-free based on their ingredients.

Our vegan flavours are made without dairy ingredients. However, they are not prepared in a separate allergen-free kitchen and may still contain traces of milk, nuts, gluten, soy or other allergens due to shared preparation and service areas.


The same consideration applies to products that may be labelled dairy-free, gluten-free or suitable for specific dietary preferences.

Some LUMA products may contain coffee or caffeine. These products may not be suitable for children, pregnant people or customers sensitive to caffeine. Please ask our team if you are unsure.


If you're unsure, please ask our team before serving.

When in Doubt, Ask

We're here to help.

If you have an allergy or dietary requirement, please speak with a member of the LUMA team before creating your cup.


We'll always do our best to provide the most up-to-date ingredient information available and help you make an informed choice.


Some toppings, including nuts, peanuts, chocolate pieces, mini cones, sprinkles and other small or hard toppings, may pose a choking hazard for young children. Please supervise children when serving and eating.


If you have a severe allergy, please carefully consider whether LUMA is suitable for you before purchasing.

Still Have Questions? Let's make sure you have the information you need.

Every guest deserves to feel comfortable and informed.


If you'd like clarification before visiting, have questions about ingredients or want to discuss a dietary requirement, we'd be happy to help.


Reach out to our team and we'll help you make an informed choice before you visit.

Contact Us

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