Privacy Policy

Your privacy matters to LUMA Gelato.

This Privacy Policy explains how LUMA Gelato may collect, use, store and disclose personal information when you use our website, visit our store, contact us, join LUMA Rewards, purchase a gift card, submit an enquiry, apply for a role, interact with our social media channels or use linked third-party services.

By using this website, you acknowledge and agree to the collection and use of information in accordance with this Privacy Policy.

Depending on how you interact with us, we may collect personal information including:

• Your name
• Email address
• Phone number
• Postal address (where applicable)
• Birthday information provided through LUMA Rewards
• Membership and rewards activity
• Catering, event and collaboration enquiry details
• Career application information
• Employment history and experience
• Resume and supporting documents submitted through recruitment forms
• Marketing preferences
• Gift card and promotion participation information
• Social media interactions with LUMA
• Website usage information collected through cookies and analytics tools

We may also collect any other information you voluntarily provide to us through forms, emails, social media messages or other communications.

We may use your personal information to:

• Respond to enquiries and customer service requests
• Manage LUMA Rewards memberships
• Provide rewards, offers and birthday vouchers
• Process gift card purchases and related enquiries
• Manage catering, event and collaboration enquiries
• Assess career applications
• Improve our products, services and customer experience
• Communicate with you about promotions, updates and offers
• Monitor website performance and user experience
• Meet legal, accounting and regulatory obligations

We only use personal information for purposes that are reasonably related to our business operations and customer experience.

If you join LUMA Rewards, we may collect information required to manage your membership, including:

• Contact information
• Birthday information used to administer birthday rewards, vouchers and member offers
• Membership activity
• Points earned and redeemed
• Marketing preferences
• Participation in promotions, rewards and member offers

This information helps us administer the rewards program and improve member experiences.

When purchasing, redeeming or enquiring about gift cards, events, catering opportunities or other services, we may collect information relevant to your request.

Payments and transactions may be processed through approved third-party providers. LUMA Gelato does not store full payment card details on its own systems.

Where available, we may collect information associated with online orders, delivery services and related customer support enquiries.

If you apply for a position with LUMA Gelato, we may collect information including:

• Contact details
• Employment history
• Resume and supporting documents
• Availability
• Work rights or visa status
• Other information relevant to assessing your application

This information is used solely for recruitment and employment-related purposes.

Our website may use cookies, Google Analytics, Meta Pixel and similar technologies to understand website performance, improve user experience and deliver relevant marketing communications.

These technologies may help us:

• Measure website traffic
• Improve website performance
• Understand visitor behaviour
• Deliver relevant content and marketing communications

Depending on the services used, information may be collected by analytics and advertising platforms, including providers such as Google, Meta or similar technology partners.

You can adjust your browser settings to refuse cookies, however some website features may not function correctly.

If you subscribe to updates, join LUMA Rewards or otherwise consent to receiving marketing communications, we may send you:

• News and updates
• Promotions and special offers
• Event announcements
• Product launches
• Member-only communications

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link included in our emails; or
• Contacting us directly at info@LUMAgelato.com.au

By subscribing to updates, joining LUMA Rewards or submitting information through forms where marketing consent is provided, you agree to receive communications from LUMA Gelato unless you opt out.

LUMA Gelato may use or link to third-party services including website hosting providers (such as GoDaddy), analytics services, Google tools, Meta services, social media platforms, membership and rewards platforms, gift card providers, payment processors, online ordering and delivery partners, marketing software and enquiry management systems.

These providers may collect, store or process information according to their own privacy policies and terms of use.

While we take care in selecting our partners, LUMA Gelato is not responsible for the privacy practices, content or policies of external websites, applications or third-party services. We encourage you to review their privacy policies before providing personal information.

We may disclose personal information to trusted service providers, contractors or partners where necessary to operate our business and provide services.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights.

LUMA Gelato takes reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

While we take reasonable precautions, no online system can be guaranteed completely secure.

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, or as required by legal, accounting, taxation or business obligations.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.