Your LUMA Questions, Answered

You choose your cup, either serve your gelato first or add a topping at the bottom before, add toppings on the top and we weigh it at the end. Simple, flexible and entirely up to you.

We offer a rotating selection of gelato flavours and toppings that change regularly throughout the year or for special collaborations, giving you new reasons to come back while keeping a few favourites close by.

Yes. Our gelato flavours rotate regularly throughout the year, with seasonal additions, returning favourites and new creations or collaborations making appearances along the way.

Our toppings bar includes drizzles, italian jams, crunches, crumbles, nuts, chocolates and seasonal toppings — all selected to complement the gelato, not overwhelm it.

Many of them are. Our sauces, crumbles, drizzles and toppings are carefully prepared and selected to bring flavour, texture and balance to every cup.

It’s charged by weight, so you’re in control of how much you serve and spend.

We use premium Italian ingredients where they matter most, paired with quality Australian dairy and fresh ingredients selected for flavour, texture and consistency. Every batch is prepared in-house  with care to create the smooth Italian-style texture LUMA is known for.

Yes. Our gelato is prepared in-house using carefully measured recipes, premium ingredients and a process designed to develop flavour, texture and balance.

Our process, ingredients and approach are grounded in Italian gelato principles — adapted for a modern self-serve experience.

We regularly rotate our gelato flavours, which may include vegan or dairy-free options based on their ingredients. However, all products are prepared and served in a shared environment, so we cannot guarantee they are free from traces of milk, nuts, gluten, soy or other allergens. Please speak with our team before serving if you have an allergy or dietary requirement.

Many of our gelato flavours may not contain gluten ingredients. However, because our kitchen and self-serve environment handle gluten and other allergens, we cannot guarantee that any product is free from traces or cross-contact. Please speak with our team before serving if you have an allergy or dietary requirement.

Please speak to our team before serving if you have an allergy. Our kitchen and self-serve toppings bar handle milk, nuts, peanuts, gluten, wheat, soy, eggs, coconut, sesame seeds, sulphites/sulfites and other allergens. While we can guide you on ingredients where possible, we cannot guarantee any gelato, topping or product is free from traces or cross-contact.

No minimum — you can keep it small or go all in. It’s entirely up to you.

We are currently exploring catering options. Please register your interest through our Catering page and tell us about your event.

We're always exploring new ways to bring people together. Check our Events page for upcoming happenings or get in touch if you'd like to discuss a collaboration or community event.

Yes. LUMA Rewards lets you earn 1 point for every $1 spent. Reach 100 points and receive $10 off your next LUMA treat. You'll also receive a $10 birthday voucher during your birthday month, valid for 14 days from your birthday and redeemable in-store only, with many more sweet perks to come.

Yes, LUMA gift cards are available and make a sweet gift for birthdays, thank-yous, holidays or anyone who loves gelato. Special bonus offers may be available from time to time.

We are currently open Sunday to Thursday from 10:00am to 10:00pm, and Friday to Saturday from 10:00am to 10:30pm at our Mooloolaba store and 10:00am to 10:00pm daily at our Newstead store. Hours may vary, so please check Google or our social media for the latest updates before visiting.

Yes. You can enjoy your LUMA gelato in-store, take it away for a beach walk, or enjoy it wherever you like. Delivery may also be available through selected platforms, currently including Uber Eats. Please check our website, social media or delivery links for the most up-to-date ordering options.

Head to our contact page and send us a message — we’ll get back to you as soon as we can.

Yes. You'll need to join LUMA Rewards to earn points, access member offers and receive birthday rewards.